Supplier Relationship Management
What we do
Suppliers can significantly contribute to the competitive advantage of an organisation in areas such as performance, cost base, profitability, points-of-difference and even brand value. We focus on installing supplier performance and relationship management strategies to drive maximum value from your suppliers.
We deliver in a range of scenarios; with critical or operational suppliers, new or existing relationships, and where there are mediocre levels of performance - and something more, better or faster is needed. In particular we operate where there may be problems in supplier performance or with the supplier relationship overall.
We design and implement recovery programmes to install a higher level of supplier performance and the capability for you to manage them on a sustainable basis. Whatever the situation our approach is to deliver tangible results and to equip you with the competencies, tools and confidence to manage the on-going solution.
How we do it
Understanding and Analysis: First, we understand your business imperatives and operating environment and assess how well your supply base is aligned to this agenda. We analyse the calibre and performance of your suppliers and review your Operating Model for managing supplier performance and relationships.
Development : Working with you, we determine where and how investment should be made on your Supplier Management agenda. We identify the gap that needs to be bridged, the appropriate investment programme and devise the Business Case and Justification.
Deployment : The implementation of the Development Plan is a tailored programme. We focus on securing the targeted outcomes as expediently as possible. We design the work programme to deliver the necessary resource, skills and tools to enable the Business Case to be fulfilled. We also ensure that your team is fully equipped to manage the new operating environment independently.
360 Perspective : We look at relationships and all contributing aspects from the supplier's perspective as well as the client's. This ensures that the deployment draws on the commitment and potential of both parties - and for critical suppliers, delivers a clear Relationship Strategy and Plan that unlocks the full value from your supplier engagement
What are the benefits
- The capability and confidence to manage suppliers and service providers for performance, cost and value
- The ability to deploy practical and relevant methods and processes across your organisation for all supplier relationships according to their importance to you
- The tools to restore or enhance critical supplier relationships that are failing to meet your expectations
- Embedding Supplier Performance and Relationship Management criteria 'upstream' into your sourcing strategy, supplier selection and contracting processes - in order to design-in from the outset high performance from your suppliers
